> For the complete documentation index, see [llms.txt](https://docs.wonderchat.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.wonderchat.io/setup-guides/setting-up-your-chatbot/how-to-set-up-chatbot-rules.md). # Chatbot Rules The rules system provides two types of behavioral controls for your chatbot: General Rules that guide overall behavior, and Search Rules that control which content sources are searched based on the type of question. *** ## General Rules (Chatbot Behavior) General Rules set behavioral guidelines that your chatbot follows during all conversations. ### Step 1: Access General Rules Go to chatbots page and click on **"Edit Chatbot"**. Navigate to the **"General"** settings tab. Scroll down to the **"Rules"** section. ### Step 2: Add General Rules You can add up to **10 rules**, with each rule containing up to **500 characters**. Enter your rules in the text fields provided. Rules are automatically numbered. Click **"Save"** to apply your rules. ### How General Rules Work * Rules are integrated into your chatbot's system prompt * Applied to every conversation response * Strictly enforced during all interactions ### Example General Rules ``` 1. Always respond in a professional tone 2. Never discuss competitor products 3. Redirect pricing questions to sales team 4. Always mention our 30-day guarantee 5. If unsure, admit uncertainty rather than guess ``` *** ## Search Rules (Content Filtering) {% hint style="info" %} Search Rules are currently only available for Enterprise users. {% endhint %} Search Rules control which content sources are searched based on the type of question being asked, providing more targeted and relevant responses. ### Step 1: Access Search Rules Go to your chatbot dashboard and click on **"Edit Chatbot"**. Navigate to the **"Advanced"** settings tab. Find the **"Search Rules"** section. ### Step 2: Create Search Rules For each search rule, provide: 1. **Rule Definition**: Define the condition (e.g., "user asks about products") 2. **Example Questions**: Provide sample questions that should match this rule 3. **Counter-Examples**: Add questions that should NOT match this rule 4. **Content Sources**: Select which specific content sources to search for this type of query Click **"Save"** to apply your search rules. ### How Search Rules Work 1. When a user asks a question, the system evaluates which search rule applies 2. Only the specified content sources for that rule are searched 3. This provides more targeted and relevant responses ### Example Search Rules **Product Recommendations Rule:** * **Condition**: User asks about product recommendations * **Example questions**: "What product do you recommend?", "Which plan is best for me?" * **Content sources**: Product catalog, pricing pages only **Technical Support Rule:** * **Condition**: User needs technical help * **Example questions**: "How do I install this?", "The app won't start" * **Content sources**: Technical documentation, troubleshooting guides only **Billing Questions Rule:** * **Condition**: User asks about billing or payments * **Example questions**: "How much does this cost?", "When will I be charged?" * **Content sources**: Pricing information, billing documentation only ### Best Practices for Rules **General Rules:** * Keep rules clear and specific * Focus on tone, behavior, and response guidelines * Test rules to ensure they don't conflict with each other **Search Rules:** * Create rules for your most common question types * Provide diverse example questions for better matching * Ensure content sources are relevant to the rule type * Review and refine rules based on chatbot performance *** If you have any more questions, feel free to reach out to us at ****