✨Our Features

Wonderchat goes beyond ChatGPT for your data. We offer a suite of features and integrations designed to streamline your customer support processes, enhancing efficiency and effectiveness.

Identify gaps in your knowledge base

Sometimes, your existing data may not suffice to answer your customers' inquiries. Whenever Wonderchat encounters a question it can't address, the issue is immediately flagged for your review. You can then provide a correction, empowering Wonderchat to respond accurately to similar questions in the future.

Human Support and Live Chat

For complex inquiries that require more than an AI response, Wonderchat enables seamless human intervention. You can designate live agent hours, allowing customers to request real-time assistance via chat. Outside of these hours, customers can escalate their queries through email, ensuring they always have a way to get the help they need.

Live Chat

Email escalation

Detailed Analytics

Wonderchat empowers you with comprehensive analytics to understand user interactions. Effortlessly access insights such as user location demographics, chatbot confidence levels, the most frequently asked questions, and much more, enabling you to enhance user engagement effectively.

Lead Collection

Boost your sales leads with Wonderchat by capturing emails, names, and phone numbers of website visitors. Wonderchat also assigns a conversion probability score to each lead, helping you prioritise and tailor your follow-up strategies effectively.

Advanced Chatbot Features

Automatic Chatlog Tags

Automatically categorize conversations based on their content for better organization and routing. Tags are applied using AI analysis and can trigger email notifications to relevant team members.

Dynamic Greetings

Generate personalized welcome messages based on the specific page content users are viewing, creating more contextual and engaging interactions.

Rules System

Configure both general behavioral rules and search rules to control how your chatbot responds and which content sources are searched based on query type.

Voice & Phone Chat

Complete voice integration with inbound/outbound calling, multi-language support, call transfers, and SMS automation through our Custom Twilio and Dialpad integrations.

Integrations

Wonderchat has native integrations with many of your favourite apps.

Voice & Phone

Complete voice chat capabilities with phone numbers, multi-language support, and SMS integration

Zapier

Connect Wonderchat with over 5000+ apps to automate your workflows through a variety of triggers and actions

Whatsapp

Connect your Wonderchat bot to your own Whatsapp Business number in just a few clicks

Zendesk

Automatically handover Wonderchat escalations to your own Zendesk tickets

HubSpot

Automatically add your leads collected on Wonderchat to HubSpot

Active Campaign

Automatically add your leads collected on Wonderchat to Active Campaign

Freshdesk

Automatically create tickets and contacts on Freshdesk after they are collected from Wonderchat

Calendly

Allow users to book calendar meetings from your Wonderchat chatbot