Wonderchat Documentation
  • 👋Welcome to Wonderchat
  • Overview
    • ⚖️Pricing
    • ✨Our Features
    • 🔍Content Overview
  • Setup Guides
    • 📪Setting up your Chatbot
      • Creating Your First Chatbot
      • How to set-up a Spontaneous Greeting Message
      • Setting up Multi-lingual Chatbots
      • How to Pick Between Source Citations Options For Your Chatbot
      • Add Suggested Questions to your Chatbot
      • Selecting Between AI models for your chatbots
      • How to Crawl and Update Private Sites
      • How to Customize Your Notification Settings for Your Chatbot
    • 🤖Training your Chatbot
      • How to add or delete webpages or websites from your chatbot
      • How to manually update your Chatbot website link for Re-Crawling
      • How to use PDF and website links simultaneously as data sources for your chatbot
      • How to upload Videos and Audio files into Wonderchat
      • How to add or delete PDFs from your chatbot
      • Writing Support Documentation for AI Chatbots
    • 🖥️Adding your Chatbot to your website
      • How to Embed a Chat Widget
      • How to Embed a Chat Screen
      • Embedding for Wix
      • Embedding for Shopify
      • Embedding for WordPress
      • Embedding for Drupal
      • Embedding for Webflow
    • ✍️Correcting your Chatbot
      • How to Set Up Chatbot Corrections
      • How to Resolve Pending Corrections
      • Export and Import Corrections
    • 💅Styling your Chatbot
      • How to Adjust Chat Widget Size
      • Customizing Your Chatbot's Style and Color
      • Using Custom CSS to style your chatbot
    • 👨‍💼Human Handover for your Chatbots
      • AI Chatbot Handover to Human Support via Email
      • How to Set Up Live Chat within Wonderchat
    • 📇Collecting Leads with your Chatbot
      • How to set-up leads generation sequences
      • How to collect user names, emails and phone numbers from users
      • Turning on email notifications for every new lead collected
      • [For Enterprise Users] How to Route Chats by Topic to Sales Representatives
    • 🤝Sharing your Chatbot
      • How to Share Your Chatbot Publicly
      • How to Add Team Members to Wonderchat
    • 🔋Using Chatbot Tools
      • Set-up Custom Chatbot Tools
    • ⚙️Adding Chatbot Workflows
      • Set-up Chatbot Workflows
  • Integration Guides
    • Active Campaign
    • Calendly
    • Freshdesk
    • HubSpot
      • Adding Wonderchat Tags to Hubspot
    • Shopify
    • Slack
      • Slack (via Zapier)
    • Twilio
    • WhatsApp
    • Zapier App
    • Zendesk
    • Google Drive
    • Microsoft Sharepoint
  • FAQ
    • How To Exclude VAT/GST Charge at Checkout
    • How To Exclude VAT/GST Charge after Checkout (via Tax Refund)
    • How to Apply a Promo Code at Checkout
    • Upgrading Wonderchat Subscription
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  • Step 1: Access Your Chatbot’s Settings
  • Step 2: Select the Data Source
  • Step 3: Choose Your Upload Method
  • Step 4: Select "Upload File"
  • Step 5: Add a YouTube Link (Optional)
  • Step 6: Confirm and Save
  • File Upload Guidelines

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  1. Setup Guides
  2. Training your Chatbot

How to upload Videos and Audio files into Wonderchat

Learn how to easily upload video and audio files to Wonderchat and enhance your chatbot with multimedia content.

PreviousHow to use PDF and website links simultaneously as data sources for your chatbotNextHow to add or delete PDFs from your chatbot

Last updated 7 months ago

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Enhancing your Wonderchat chatbot with multimedia content like videos and audio files is a simple process. Follow these steps to successfully upload your files:

Step 1: Access Your Chatbot’s Settings

  1. After logging into Wonderchat, navigate to the Dashboard located on the left sidebar.

  2. Find the chatbot you want to edit under the Personal or Shared with me tab.

  3. Click on the three-dot menu on the right side of your chatbot and select Edit Chatbot from the dropdown menu.

Step 2: Select the Data Source

  1. Once you're in the chatbot editing view, go to the Data Source tab at the top of the screen.

  2. Under Data Source Settings, select File & Video as the Data Source Type.

  3. Click the Add button to proceed.

Step 3: Choose Your Upload Method

You can upload your file in two ways:

  • Upload File: Directly upload a file from your device.

  • Google Drive: Link and upload files from your Google Drive.

Step 4: Select "Upload File"

  1. Once in the file upload interface, ensure that Upload File is selected (as shown in the image above).

  2. Click on the Upload File button. A file selector window will open, allowing you to browse and choose a file from your computer.

Supported file types include:

  • Documents: PDF, CSV, TXT, DOC, DOCX, PPTX

  • Audio/Video: MP3, MP4, MPEG, MPGA, M4A, OGG, WAV, FLAC, WEBM

  • Audio/Video Duration Limit: Files should not exceed 10 minutes in length.

Step 5: Add a YouTube Link (Optional)

Alternatively, if your video is hosted on YouTube:

  1. Ensure that your Youtube video is set to publicly viewable.

  2. Scroll down to the Add YouTube Link section (highlighted in the image with a red arrow).

  3. Click on the Add YouTube Link button.

  4. A field will appear where you can paste the YouTube URL. Make sure to copy the full link from your browser.

Step 6: Confirm and Save

  1. Once the file is uploaded, click Confirm to add it to your chatbot.

  2. After confirming, don't forget to hit the Save button on the main screen to ensure the changes are applied.

File Upload Guidelines

  • Ensure the file formats are supported by Wonderchat.

  • Each file should not exceed 10 minutes in length for audio and video content.

  • For Youtube links, please ensure that the videos are publicly viewable.

If you have any more questions, feel free to reach out to us at support@wonderchat.io

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