How to Train Your Chatbot Using Zendesk Tickets & Knowledge Base

Step-by-Step Instructions

1. Reconnect Your Zendesk Account

To enable ticket and knowledge base training, you’ll first need to reconnect Zendesk with additional permissions.

Go to: 👉 https://app.wonderchat.io/settings?tab=integrations

Under Zendesk, click the Connect button to connect your account. This is required so Wonderchat can read your Zendesk help center and past tickets.

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2. Open Your Chatbot’s Data Sources

Once Zendesk is reconnected, go to your chatbot settings:

Edit Chatbot → Data Sources → Zendesk

You should now see a Sync button.

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3. Configure and Start the Sync

Click Sync to view the available sync options. After reviewing the options, confirm the sync.

Wonderchat will then begin training your chatbot using:

• Past Zendesk support ticket

• Zendesk help center articles (if selected)

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4. Review Trained Content

Once the sync is complete, you’ll be able to see:

• Which tickets were used for training

• Which Zendesk articles were included

Your chatbot will immediately start using this data to improve its responses.

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Important Note

If your chatbot is already trained on your Zendesk help center using direct URLs, syncing Zendesk articles again may be redundant.

If the help center training is already working well for you, we recommend syncing tickets only, as this typically provides the most additional value.