Phone Calls

How to set up Wonderchat to handle phone calls with AI voice assistant

Phone call integration is only available on the Turbo plan and above.

Setting up Phone Call Integration

1. Navigate to your Dashboard and click on the Phone icon under Channels for the chatbot you wish to enable phone calls for

2. Click on "Create and Connect a Phone Number" to get started

3. You will be automatically assigned a US-based phone number (format: +1-XXX-XXX-XXXX)

   • Phone numbers from other countries are only available on Enterprise plans via Twilio integration

4. Once connected, your AI assistant is now available via phone calls! Users can reach your chatbot by calling the assigned number

Configuration Options

After setting up your phone number, you can configure various settings:

Language Settings

• Select the language for your phone calls (default: English - United States)

Custom Messages

• Greeting Message: Customize what your AI assistant says when answering calls

• Fallback Message: Set a message for when the AI doesn't understand the caller

• Thinking Message: Configure what the AI says while processing responses

Voice Selection

• Choose from various voice options for your AI assistant (e.g., Anna - American female)

Advanced Features

Enable Push to Talk

• Toggle this option to enable voice mode on the web widget

• This allows website visitors to use voice input through a microphone button in the chat widget

Call Transfer

• Configure call transfers to human agents when requested

• Set up transfer conditions (e.g., "When the customer is angry and requests to speak to an agent")

• Specify the transfer phone number

Enable Call Transfer

• Toggle to allow the AI to transfer calls to live agents when necessary

Testing Your Phone Integration

Once configured, you can test your phone integration using:

• Test Call on Web: Test the phone assistant directly from your browser

• Make Outbound Call: Initiate test calls to verify functionality

Managing Your Phone Number

• Your assigned phone number will be displayed in the integration settings

• You can disconnect the phone number at any time using the "Disconnect Phone Number" button

• All settings can be saved using the "Save Settings" button