# Adding Chatbot Workflows

Wonderchat Workflows let you clearly define how your chatbot responds to specific scenarios using plain English. This feature is useful for setting up your chatbot to collect leads, call APIs, or give specific responses to certain user queries.

A workflow is made up of a single **trigger** followed by a series of **actions**. If the chatbot detects that a user’s message matches the conditions of the trigger, it will execute the defined actions.

This makes it easy to create consistent and predictable chatbot behaviour for a variety of tasks, while still allowing the chatbot to answer generic queries from its knowledge base and role prompt.