# Zendesk

You can now integrate Wonderchat with Zendesk to send escalated tickets directly to your help desk. Soon, this integration will also enable Wonderchat to be trained on your Zendesk knowledge base.

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## Step 1: From left-panel, go to 'Settings' > under 'Integrations' tab

<figure><img src="/files/fgqJsw2uMMQF5Bxtqwya" alt=""><figcaption><p>Click on 'Settings' > Go under 'Integrations' tab</p></figcaption></figure>

## Step 2: Go under 'Zendesk' and enter your Subdomain

<figure><img src="/files/WjzaelVDuq9QYEXAeVir" alt=""><figcaption><p>Enter Subdomain and click on 'Connect'</p></figcaption></figure>

## Step 3: Allow the integration between Wonderchat.io and Zendesk

<figure><img src="/files/Zwd1ohh4BnlyOqYAnWCl" alt=""><figcaption></figcaption></figure>

## Step 4: Upon successful connection, you'll receive a notification on Wonderchat

<figure><img src="/files/QEJf4fPxAUJD6A8uayZb" alt=""><figcaption><p>Sample of Successful Connection Notification</p></figcaption></figure>

## Step 5: Enable 'Automatic Ticket Creation'

Go back to your dashboard

Click on Edit chatbot

<figure><img src="/files/7j7Nbo2yyDFIe0uY0bEl" alt=""><figcaption></figcaption></figure>

Go to "Tools" tab

<figure><img src="/files/acvIGqh4mIEilHiAujpN" alt=""><figcaption></figcaption></figure>

Search for Zendesk and enable ticket creation

<figure><img src="/files/VcUlWxj1mlOXM556kEi0" alt=""><figcaption></figcaption></figure>

Once 'Ticket Creation' is enabled, all questions escalated to human support through Wonderchat will be delivered directly to your Zendesk help desk.

## Step 6: Training your Chatbot on Past Tickets

Go to the tab "Data Source" and select the option "Zendesk"

<figure><img src="/files/kOTGc9QDpkPX6lu1RDuR" alt=""><figcaption></figcaption></figure>

Click "sync" for the information to be connected with your WonderChat chatbot

<figure><img src="/files/nf3lxmUDZyO8Q8vpnI1q" alt=""><figcaption></figcaption></figure>

## Step 7: Test Out Your Chatbot

To test out your chatbot, go to **Dashboard** > **Actions (**⋮) > **"View Chatbot"**

<figure><img src="/files/SzEazvlTxJgs1uIg07J5" alt=""><figcaption><p>Click on 'View Chatbot'</p></figcaption></figure>

Leave a message in your Chat Widget

<figure><img src="/files/PXAUZHzFJcoHtDOrODi7" alt=""><figcaption><p>Leave a message on your Chat Widget</p></figcaption></figure>

You should receive an email notification from Zendesk and see a ticket automatically created from the support message left by your site user.

<figure><img src="/files/2VWWPdIQ8sB6fngZehnp" alt=""><figcaption><p>Sample of Zendesk Ticket</p></figcaption></figure>

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If you have any more questions, feel free to reach out to us at <mark style="color:purple;">**<support@wonderchat.io>**</mark>


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# Agent Instructions: Querying This Documentation

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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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```

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.