Zendesk

You can now integrate Wonderchat with Zendesk to send escalated tickets directly to your help desk. Soon, this integration will also enable Wonderchat to be trained on your Zendesk knowledge base.

Step 1: From left-panel, go to 'Settings' > under 'Integrations' tab

Step 2: Go under 'Zendesk' and enter your Subdomain

Step 3: Sign in to your Zendesk account.

Step 4: Upon successful connection, you'll receive a notification on Wonderchat

Step 5: Enable 'Automatic Ticket Creation'

Once 'Automatic Ticket Creation' is enabled, all questions escalated to human support through Wonderchat will be delivered directly to your Zendesk help desk.

Step 6: Test Out Your Chatbot

To test out your chatbot, go to Dashboard > Actions (⋮) > "View Chatbot"

Leave a message in your Chat Widget

You should receive an email notification from Zendesk and see a ticket automatically created from the support message left by your site user.

If you have any more questions, feel free to reach out to us at [email protected]