Zendesk

Guide on How to Integrate Wonderchat with Zendesk.

You can now integrate Wonderchat with Zendesk to send escalated tickets directly to your help desk. Soon, this integration will also enable Wonderchat to be trained on your Zendesk knowledge base.

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Step 1: From left-panel, go to 'Settings' > under 'Integrations' tab

Click on 'Settings' > Go under 'Integrations' tab

Step 2: Go under 'Zendesk' and enter your Subdomain

Enter Subdomain and click on 'Connect'

Step 3: Allow the integration between Wonderchat.io and Zendesk

Step 4: Upon successful connection, you'll receive a notification on Wonderchat

Sample of Successful Connection Notification

Step 5: Enable 'Automatic Ticket Creation'

Go back to your dashboard

Click on Edit chatbot

Go to "Tools" tab

Search for Zendesk and enable ticket creation

Once 'Ticket Creation' is enabled, all questions escalated to human support through Wonderchat will be delivered directly to your Zendesk help desk.

Step 6: Training your Chatbot on Past Tickets

Go to the tab "Data Source" and select the option "Zendesk"

Click "sync" for the information to be connected with your WonderChat chatbot

Step 7: Test Out Your Chatbot

To test out your chatbot, go to Dashboard > Actions (⋮) > "View Chatbot"

Click on 'View Chatbot'

Leave a message in your Chat Widget

Leave a message on your Chat Widget

You should receive an email notification from Zendesk and see a ticket automatically created from the support message left by your site user.

Sample of Zendesk Ticket

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If you have any more questions, feel free to reach out to us at [email protected]