Spontaneous Greeting Message

Quick Guide on How to Set Up Spontaneous Greeting Messages

To improve and increase engagement with the chat widget on your website, you can opt to turn on the spontaneous chat bubble pop-up greeting from your chat widget.

You can set up a spontaneous chat greeting message to boost interaction with your chatbot

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Step 1: Go to Chatbots page

Go to the Chatbots page and click on the “Edit Chatbot” selection.

Step 2: Turn on Spontaneous Greeting

Upon entering the Edit Chatbot page, click on the "Profile" settings tab (under the Agent group).

Open the "Profile" tab and scroll to the "Greeting" section

Scroll down to the "Greeting" section and turn on Proactive greeting (previously called the spontaneous greeting) to greet new users automatically

Turn on Proactive greeting in the Greeting section

This will allow your chatbot to spontaneously display its greeting message whenever a user logs onto your website.

A spontaneous greeting will be displayed

With the spontaneous greeting message turned on, you can expect more chat engagements from your website users.

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