How to Resolve Pending Corrections
A Guide on How to Resolve Pending Corrections.
Last updated
A Guide on How to Resolve Pending Corrections.
Last updated
The “Pending Corrections” tab allows chatbot owners to easily identify questions where the chatbot lacks the knowledge to provide accurate answers.
At the moment, whenever the chatbot responds with:
“Sorry, I don’t know”, or
Your fallback message
The user’s query will automatically appear as a ‘pending correction’.
💡Did you know: With the “Pending Corrections” feature, chatbot owners can save up to 30 minutes a day—no more scrolling through chatlog replies one by one. Think of all the extra time for coffee!
Whenever you see a red label beside the corrections tab, you can navigate to the ‘pending’ section to read through the chatlogs
After reading through the user queries, you can decide whether to create a correction or ‘ignore’ the query if it is unrelated to your knowledge base.
If you choose to create a correction (as shown below), the chatbot will be trained to provide the correct answer the next time a similar query is asked, improving its responses for future interactions.
Alternatively, you may also choose to ignore pending correction requests if they are unrelated to your knowledge base.
You can view correction requests that has been ignored, by navigating under the "Ignored" tab.
If you mistakenly ignored a correction, you can easily move it back to the "Pending" list by clicking on "Mark as Pending."
If you have any more questions, feel free to reach out to us at support@wonderchat.io
