Pending Corrections

A Guide on How to Resolve Pending Corrections.

The “Pending Corrections” tab allows chatbot owners to easily identify questions where the chatbot lacks the knowledge to provide accurate answers.

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When does a message become a part of ‘pending corrections’?

At the moment, whenever the chatbot responds with:

1. “Sorry, I don’t know”, or

2. Your fallback message

The user’s query will automatically appear as a ‘pending correction’.

💡Did you know: With the “Pending Corrections” feature, chatbot owners can save up to 30 minutes a day—no more scrolling through chatlog replies one by one. Think of all the extra time for coffee!

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How to Use Pending Corrections To Optimize Your Chatbot Performance

Step 1: Looking out for the Red Label in the 'Corrections' Tab

Whenever you see a red label beside the corrections tab, you can navigate to the ‘pending’ section to read through the chatlogs

Click on "Corrections" on the left-panel to read pending corrections.

Step 2: Choose between 'Create Correction' or 'Ignore'

After reading through the user queries, you can decide whether to create a correction or ‘ignore’ the query if it is unrelated to your knowledge base.

Create Correction

If you choose to create a correction (as shown below), the chatbot will be trained to provide the correct answer the next time a similar query is asked, improving its responses for future interactions.

Click on "Create Correction"

Type in your corrections answer into the "Model Answer" field. Click 'Save' to confirm changes.

Ignore Correction

Alternatively, you may also choose to ignore pending correction requests if they are unrelated to your knowledge base.

Click "Ignore" to ignore correction request

You can view correction requests that has been ignored, by navigating under the "Ignored" tab.

Navigate under "Ignored" tab to see all ignored corrections.

(Optional) Shifting 'Ignored Corrections' Back to 'Pending Requests'

If you mistakenly ignored a correction, you can easily move it back to the "Pending" list by clicking on "Mark as Pending."

Click on "Mark as Pending" to shift correction request.

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If you have any more questions, feel free to reach out to us at [email protected]