Pending Corrections

A Guide on How to Resolve Pending Corrections.

The “Pending Corrections” tab allows chatbot owners to easily identify questions where the chatbot lacks the knowledge to provide accurate answers.

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When does a message become a part of ‘pending corrections’?

At the moment, whenever the chatbot responds with exact text match from your data source the inquiry will show here under "corrections":

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How to Use Pending Corrections To Optimize Your Chatbot Performance

Step 1: Looking out for the 'Corrections' Tab

Step 2: Choose between 'Create Correction' or 'Ignore'

After reading through the user queries, you can decide whether to create a correction or ‘ignore’ the query if it is unrelated to your knowledge base.

Create Correction

If you choose to create a correction (as shown below), the chatbot will be trained to provide the a better answer the next time a similar query is asked, improving its responses for future interactions.

To do that, you need to click on the 3 dots, click edit, and add relevant information.

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