Guide on Integrating Wonderchat with WhatsApp
You can now integrate Wonderchat seamlessly with your WhatsApp business account. Use Wonderchat to deliver instant responses to customer support queries on WhatsApp.
Getting Started
The WhatsApp number integrated with the chatbot can only be used by the chatbot and cannot be used on WhatsApp or WhatsApp Business. If you’re currently using this number on WhatsApp, delete your account in the app first:
Open WhatsApp or WhatsApp Business.
Go to Settings > Account.
Select Delete my account. The number will be free to use with the chatbot shortly.
If you previously used the number with Meta Developer for Business, disable two-step verification:
Log in to your WhatsApp Business Account.
Select the phone number for integration.
Go to Settings > Two-step verification and turn off two-step verification.
Please use a NEW PHONE NUMBER to connect Wonderchat to WhatsApp.
All WhatsApp numbers connected to Wonderchat are managed by the AI chatbot only. Human agents cannot chat directly with users on these numbers. To handle cases where the bot can't answer a query, it's best to set up the bot to provide a link to a human WhatsApp number for further assistance.
Step 1: From Dashboard, under "Integrations" > click on the WhatsApp Icon
Step 2: In the pop-up, click on "Connect"
Step 3: Login to Meta Account
Step 4: Allow Permission to Access
Step 5: Connect to Phone Number
When you click "Connect to your existing phone number," Meta will ask if you want to overwrite your old chat history with the Wonderchat bot.
DO NOT use a Pre-Existing Number to connect to your Wonderchat Bot.
Step 6: Test Wonderchat on WhatsApp
Once Wonderchat is connected to your WhatsApp, it will function as a Wonderchat bot within the WhatsApp platform.
If you have any more questions, feel free to reach out to us at support@wonderchat.io
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