WhatsApp

Guide on Integrating Wonderchat with WhatsApp

You can now integrate Wonderchat seamlessly with your WhatsApp business account. Use Wonderchat to deliver instant responses to customer support queries on WhatsApp.

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Getting Started

The WhatsApp number integrated with the chatbot can only be used by the chatbot and cannot be used on WhatsApp or WhatsApp Business. If you’re currently using this number on WhatsApp, delete your account in the app first:

1. Open WhatsApp or WhatsApp Business.

2. Go to Settings > Account.

3. Select Delete my account. The number will be free to use with the chatbot shortly.

If you previously used the number with Meta Developer for Business, disable two-step verification:

1. Log in to your WhatsApp Business Account.

2. Select the phone number for integration.

3. Go to Settings > Two-step verification and turn off two-step verification.

Please use a NEW PHONE NUMBER to connect Wonderchat to WhatsApp.

All WhatsApp numbers connected to Wonderchat are managed by the AI chatbot only. Human agents cannot chat directly with users on these numbers. To handle cases where the bot can't answer a query, it's best to set up the bot to provide a link to a human WhatsApp number for further assistance.

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Step 1: From Dashboard, under "Integrations" > click on the WhatsApp Icon

Click on "WhatsApp" icon

Step 2: In the pop-up, click on "Connect"

Click on "Connect"

Step 3: Login to Meta Account

Sign in to Meta Account

Step 4: Allow Permission to Access

Allow access for Wonderchat

Click on "Get Started"

Step 5: Connect to Phone Number

When you click "Connect to your existing phone number," Meta will ask if you want to overwrite your old chat history with the Wonderchat bot.

DO NOT use a Pre-Existing Number to connect to your Wonderchat Bot.

Step 6: Test Wonderchat on WhatsApp

Once Wonderchat is connected to your WhatsApp, it will function as a Wonderchat bot within the WhatsApp platform.

Sample of WhatsApp Chat with Wonderchat Integration

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If you have any more questions, feel free to reach out to us at [email protected]