Freshdesk

Guide on How to Integrate Wonderchat with Freshdesk.

This set-up guide helps you to integrate Wonderchat natively with Freshdesk. Upon integration, all escalated tickets from Wondechat would appear as a ticket within Freshdesk, allowing for all your human support tickets to be gathered in one location.

Retrieve API Keys from ↗ Freshdesk

To integrate Freshdesk with Wonderchat, you would first need to fetch your API keys from Freshdesk to enter it into Wonderchat.

Here's how you can get your API key:

  1. Log in to your Freshdesk account.

  2. On the top-right corner, click on your Profile Picture > select 'Profile Settings.'

Click on 'Profile Settings'

  1. On the right side bar, you will find the 'View API key' button. To access the API key, click on it and complete the captcha verification.

Click on 'View API Key'

  1. Copy and paste this to authenticate your Freshdesk integration in Wonderchat when prompted.

Navigate back to the Wonderchat App

https://app.wonderchat.io/

Visit the Wonderchat Integrations Tab

  1. Go to Settings > Integrations > Freshdesk

  2. Fill in your Freskdesk domain and API keys

Under the Settting > Integrations tab, scroll down to find 'Freshdesk'

Successful Integration Notification

In your Dashboard, Freshdesk icon would now be shown under 'Integrations'.

Freshdesk Icon shown in Dashboard

Enable 'Automatic Ticket Creation'

To enable 'Automatic Ticket Creation', click on the 'Freshdesk' icon on your dashboard shown earlier.

Toggle and turn on 'Automatic Ticket Creation'.

Enabling 'Automatic Ticket Creation' will automatically generate a ticket in Freshdesk whenever a user escalates their query to human support through Wonderchat.

If you have any more questions, feel free to reach out to us at [email protected]

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