Wonderchat Documentation
  • 👋Welcome to Wonderchat
  • Overview
    • ⚖️Pricing
    • ✨Our Features
    • 🔍Content Overview
  • Setup Guides
    • 📪Setting up your Chatbot
      • Creating Your First Chatbot
      • How to set-up a Spontaneous Greeting Message
      • Setting up Multi-lingual Chatbots
      • How to Pick Between Source Citations Options For Your Chatbot
      • Add Suggested Questions to your Chatbot
      • Selecting Between AI models for your chatbots
      • How to Crawl and Update Private Sites
      • How to Customize Your Notification Settings for Your Chatbot
    • 🤖Training your Chatbot
      • How to add or delete webpages or websites from your chatbot
      • How to manually update your Chatbot website link for Re-Crawling
      • How to use PDF and website links simultaneously as data sources for your chatbot
      • How to upload Videos and Audio files into Wonderchat
      • How to add or delete PDFs from your chatbot
      • Writing Support Documentation for AI Chatbots
    • 🖥️Adding your Chatbot to your website
      • How to Embed a Chat Widget
      • How to Embed a Chat Screen
      • Embedding for Wix
      • Embedding for Shopify
      • Embedding for WordPress
      • Embedding for Drupal
      • Embedding for Webflow
    • ✍️Correcting your Chatbot
      • How to Set Up Chatbot Corrections
      • How to Resolve Pending Corrections
      • Export and Import Corrections
    • 💅Styling your Chatbot
      • How to Adjust Chat Widget Size
      • Customizing Your Chatbot's Style and Color
      • Using Custom CSS to style your chatbot
    • 👨‍💼Human Handover for your Chatbots
      • AI Chatbot Handover to Human Support via Email
      • How to Set Up Live Chat within Wonderchat
    • 📇Collecting Leads with your Chatbot
      • How to set-up leads generation sequences
      • How to collect user names, emails and phone numbers from users
      • Turning on email notifications for every new lead collected
      • [For Enterprise Users] How to Route Chats by Topic to Sales Representatives
    • 🤝Sharing your Chatbot
      • How to Share Your Chatbot Publicly
      • How to Add Team Members to Wonderchat
    • 🔋Using Chatbot Tools
      • Set-up Custom Chatbot Tools
    • ⚙️Adding Chatbot Workflows
      • Set-up Chatbot Workflows
  • Integration Guides
    • Active Campaign
    • Calendly
    • Freshdesk
    • HubSpot
      • Adding Wonderchat Tags to Hubspot
    • Shopify
    • Slack
      • Slack (via Zapier)
    • Twilio
    • WhatsApp
    • Zapier App
    • Zendesk
    • Google Drive
    • Microsoft Sharepoint
    • Facebook Messenger
    • Discord
  • FAQ
    • How To Exclude VAT/GST Charge at Checkout
    • How To Exclude VAT/GST Charge after Checkout (via Tax Refund)
    • How to Apply a Promo Code at Checkout
    • Upgrading Wonderchat Subscription
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On this page
  • Retrieve API Keys from ↗ Freshdesk
  • Navigate back to the Wonderchat App
  • Visit the Wonderchat Integrations Tab
  • Successful Integration Notification
  • Enable 'Automatic Ticket Creation'

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  1. Integration Guides

Freshdesk

Guide on How to Integrate Wonderchat with Freshdesk.

PreviousCalendlyNextHubSpot

Last updated 7 months ago

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This set-up guide helps you to integrate Wonderchat natively with Freshdesk. Upon integration, all escalated tickets from Wondechat would appear as a ticket within Freshdesk, allowing for all your human support tickets to be gathered in one location.


Retrieve API Keys from ↗

To integrate Freshdesk with Wonderchat, you would first need to fetch your API keys from Freshdesk to enter it into Wonderchat.

Here's how you can get your API key:

  1. Log in to your Freshdesk account.

  2. On the top-right corner, click on your Profile Picture > select 'Profile Settings.'

  1. On the right side bar, you will find the 'View API key' button. To access the API key, click on it and complete the captcha verification.

  1. Copy and paste this to authenticate your Freshdesk integration in Wonderchat when prompted.

Visit the Wonderchat Integrations Tab

  1. Go to Settings > Integrations > Freshdesk

  2. Fill in your Freskdesk domain and API keys

Successful Integration Notification

In your Dashboard, Freshdesk icon would now be shown under 'Integrations'.

Enable 'Automatic Ticket Creation'

To enable 'Automatic Ticket Creation', click on the 'Freshdesk' icon on your dashboard shown earlier.

Enabling 'Automatic Ticket Creation' will automatically generate a ticket in Freshdesk whenever a user escalates their query to human support through Wonderchat.


If you have any more questions, feel free to reach out to us at support@wonderchat.io

Navigate back to the

Wonderchat App
Freshdesk
https://app.wonderchat.io/
Click on 'Profile Settings'
Click on 'View API Key'
Under the Settting > Integrations tab, scroll down to find 'Freshdesk'
Freshdesk Icon shown in Dashboard
Toggle and turn on 'Automatic Ticket Creation'.