# Freshdesk

This set-up guide helps you to integrate Wonderchat natively with Freshdesk. Upon integration, all escalated tickets from Wondechat would appear as a ticket within Freshdesk, allowing for all your human support tickets to be gathered in one location.

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## Retrieve API Keys from ↗ [Freshdesk](https://login.freshworks.com/email-login/)

To integrate Freshdesk with Wonderchat, you would first need to fetch your API keys from Freshdesk to enter it into Wonderchat.

**Here's how you can get your API key:**

1. Log in to your Freshdesk account.
2. On the top-right corner, click on your **Profile Picture** > select '**Profile Settings**.'

<figure><img src="https://3760420285-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0WUvfmkdMPXz3x7NXP8i%2Fuploads%2Fgit-blob-75c3a7bf82a4ffbf3f173c27ec4b0b76b63ff14d%2Fimage.png?alt=media" alt=""><figcaption><p>Click on 'Profile Settings'</p></figcaption></figure>

3. On the right side bar, you will find the '**View API key'** button. To access the API key, click on it and complete the captcha verification.

<figure><img src="https://3760420285-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0WUvfmkdMPXz3x7NXP8i%2Fuploads%2Fgit-blob-390316f32b3dfd91a54a8deff3e2babd21ebf96d%2Fimage.png?alt=media" alt=""><figcaption><p>Click on 'View API Key'</p></figcaption></figure>

4. Copy and paste this to authenticate your Freshdesk integration in Wonderchat when prompted.

## Navigate back to the [Wonderchat App](https://app.wonderchat.io/)

{% embed url="<https://app.wonderchat.io/>" %}

## Visit the Wonderchat Integrations Tab

5. Go to Settings > Integrations > Freshdesk
6. Fill in your Freskdesk domain and API keys

<figure><img src="https://3760420285-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0WUvfmkdMPXz3x7NXP8i%2Fuploads%2Fgit-blob-681e9eb7b30b426fbd0a721324dc688578d6ece6%2Fimage.png?alt=media" alt=""><figcaption><p>Under the Settting > Integrations tab, scroll down to find 'Freshdesk'</p></figcaption></figure>

## Successful Integration Notification

In your Dashboard, Freshdesk icon would now be shown under 'Integrations'.

<figure><img src="https://3760420285-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0WUvfmkdMPXz3x7NXP8i%2Fuploads%2Fgit-blob-6b4bcb1ed2485dfac0cd7094f9f1c840f4378e72%2Fimage.png?alt=media" alt=""><figcaption><p>Freshdesk Icon shown in Dashboard</p></figcaption></figure>

## Enable 'Automatic Ticket Creation'

To enable 'Automatic Ticket Creation', click on the 'Freshdesk' icon on your dashboard shown earlier.

<figure><img src="https://3760420285-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0WUvfmkdMPXz3x7NXP8i%2Fuploads%2Fgit-blob-2e7e590c008757e5a7709cc844852b38bb415623%2Fimage.png?alt=media" alt="" width="563"><figcaption><p>Toggle and turn on 'Automatic Ticket Creation'.</p></figcaption></figure>

Enabling 'Automatic Ticket Creation' will automatically generate a ticket in Freshdesk whenever a user escalates their query to human support through Wonderchat.

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If you have any more questions, feel free to reach out to us at <mark style="color:purple;">**<support@wonderchat.io>**</mark>