# Freshdesk

This set-up guide helps you to integrate Wonderchat natively with Freshdesk. Upon integration, all escalated tickets from Wondechat would appear as a ticket within Freshdesk, allowing for all your human support tickets to be gathered in one location.

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## Retrieve API Keys from ↗ [Freshdesk](https://login.freshworks.com/email-login/)

To integrate Freshdesk with Wonderchat, you would first need to fetch your API keys from Freshdesk to enter it into Wonderchat.

**Here's how you can get your API key:**

1. Log in to your Freshdesk account.
2. On the top-right corner, click on your **Profile Picture** > select '**Profile Settings**.'

<figure><img src="/files/P3xH4ZmefK23dcLWhxEi" alt=""><figcaption><p>Click on 'Profile Settings'</p></figcaption></figure>

3. On the right side bar, you will find the '**View API key'** button. To access the API key, click on it and complete the captcha verification.

<figure><img src="/files/CHmBmIqXLhuFI4smcvsY" alt=""><figcaption><p>Click on 'View API Key'</p></figcaption></figure>

4. Copy and paste this to authenticate your Freshdesk integration in Wonderchat when prompted.

## Navigate back to the [Wonderchat App](https://app.wonderchat.io/)

{% embed url="<https://app.wonderchat.io/>" %}

## Visit the Wonderchat Integrations Tab

5. Go to Settings > Integrations > Freshdesk
6. Fill in your Freskdesk domain and API keys

<figure><img src="/files/4B5DX8kNXS0Qd9HpHouj" alt=""><figcaption><p>Under the Settting > Integrations tab, scroll down to find 'Freshdesk'</p></figcaption></figure>

## Successful Integration Notification

In your Dashboard, Freshdesk icon would now be shown under 'Integrations'.

<figure><img src="/files/c1KKj8dQhz3FXCw7mkoG" alt=""><figcaption><p>Freshdesk Icon shown in Dashboard</p></figcaption></figure>

## Enable 'Automatic Ticket Creation'

To enable 'Automatic Ticket Creation', click on the 'Freshdesk' icon on your dashboard shown earlier.

<figure><img src="/files/kWRdHGvK0ggtLLBpHG9Q" alt="" width="563"><figcaption><p>Toggle and turn on 'Automatic Ticket Creation'.</p></figcaption></figure>

Enabling 'Automatic Ticket Creation' will automatically generate a ticket in Freshdesk whenever a user escalates their query to human support through Wonderchat.

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If you have any more questions, feel free to reach out to us at <mark style="color:purple;">**<support@wonderchat.io>**</mark>


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