Wonderchat Documentation
  • 👋Welcome to Wonderchat
  • Overview
    • ⚖️Pricing
    • ✨Our Features
    • 🔍Content Overview
  • Setup Guides
    • 📪Setting up your Chatbot
      • Creating Your First Chatbot
      • How to set-up a Spontaneous Greeting Message
      • Setting up Multi-lingual Chatbots
      • How to Pick Between Source Citations Options For Your Chatbot
      • Add Suggested Questions to your Chatbot
      • Selecting Between AI models for your chatbots
      • How to Crawl and Update Private Sites
      • How to Customize Your Notification Settings for Your Chatbot
    • 🤖Training your Chatbot
      • How to add or delete webpages or websites from your chatbot
      • How to manually update your Chatbot website link for Re-Crawling
      • How to use PDF and website links simultaneously as data sources for your chatbot
      • How to upload Videos and Audio files into Wonderchat
      • How to add or delete PDFs from your chatbot
      • Writing Support Documentation for AI Chatbots
    • 🖥️Adding your Chatbot to your website
      • How to Embed a Chat Widget
      • How to Embed a Chat Screen
      • Embedding for Wix
      • Embedding for Shopify
      • Embedding for WordPress
      • Embedding for Drupal
      • Embedding for Webflow
    • ✍️Correcting your Chatbot
      • How to Set Up Chatbot Corrections
      • How to Resolve Pending Corrections
      • Export and Import Corrections
    • 💅Styling your Chatbot
      • How to Adjust Chat Widget Size
      • Customizing Your Chatbot's Style and Color
      • Using Custom CSS to style your chatbot
    • 👨‍💼Human Handover for your Chatbots
      • AI Chatbot Handover to Human Support via Email
      • How to Set Up Live Chat within Wonderchat
    • 📇Collecting Leads with your Chatbot
      • How to set-up leads generation sequences
      • How to collect user names, emails and phone numbers from users
      • Turning on email notifications for every new lead collected
      • [For Enterprise Users] How to Route Chats by Topic to Sales Representatives
    • 🤝Sharing your Chatbot
      • How to Share Your Chatbot Publicly
      • How to Add Team Members to Wonderchat
    • 🔋Using Chatbot Tools
      • Set-up Custom Chatbot Tools
    • ⚙️Adding Chatbot Workflows
      • Set-up Chatbot Workflows
  • Integration Guides
    • Active Campaign
    • Calendly
    • Freshdesk
    • HubSpot
      • Adding Wonderchat Tags to Hubspot
    • Shopify
    • Slack
      • Slack (via Zapier)
    • Twilio
    • WhatsApp
    • Zapier App
    • Zendesk
    • Google Drive
    • Microsoft Sharepoint
  • FAQ
    • How To Exclude VAT/GST Charge at Checkout
    • How To Exclude VAT/GST Charge after Checkout (via Tax Refund)
    • How to Apply a Promo Code at Checkout
    • Upgrading Wonderchat Subscription
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On this page
  • Step 1: Access Notification Settings
  • Step 2: Customize Email Notifications
  • Step 3: Customize Live Chat Notifications
  • Step 4: Save Your Settings

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  1. Setup Guides
  2. Setting up your Chatbot

How to Customize Your Notification Settings for Your Chatbot

Quick Guide on How to Customize your Notification Settings for your Chatbot.

PreviousHow to Crawl and Update Private SitesNextTraining your Chatbot

Last updated 7 months ago

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Customizing your notification settings ensures you stay informed about important chatbot activities, such as new live chat messages or daily summaries. Here’s a step-by-step guide to help you adjust your notification preferences in Wonderchat.

Step 1: Access Notification Settings

  1. In the left sidebar, navigate to Settings.

  2. Once on the Settings page, click the Notifications tab at the top.

Step 2: Customize Email Notifications

  • Send email notifications about new chat summaries: Toggle this option to enable or disable email notifications. You can also set the frequency (e.g., daily / weekly) by selecting from the dropdown menu next to this option.

  • Send an email notification when my message count drops below [X]%: Enable this option if you'd like to receive an email when your remaining message count falls below a certain percentage. You can adjust the percentage value using the up/down arrows.

Step 3: Customize Live Chat Notifications

  • Play ringing sound when there is a new live chat: Toggle this to enable a sound alert when a new live chat begins. You can adjust how long the sound will play, such as (e.g. once / until the chat is viewed) from the dropdown menu.

  • Enable desktop notifications for new live chat messages: Activate this option to receive desktop notifications for new live chat messages.

Note: If you see a message stating that "Wonderchat lacks browser notification permissions," follow these steps to enable notifications:

  1. Click on the lock icon near the website URL in your browser.

  2. Find the "Notifications" setting.

  3. Select Allow from the options.

  4. Ensure that browser notifications are enabled in your desktop settings as well.

Step 4: Save Your Settings

Once you've made the desired changes, click the Save Settings button to apply them.

If you have any more questions, feel free to reach out to us at support@wonderchat.io

📪
Click on 'Settings' > under 'Notifications' tab
Email Notification Settings
Live Chat Notifications Settings
Click 'Allow' in the pop-up to Show Notifications