# Notification Settings

Customizing your notification settings ensures you stay informed about important chatbot activities, such as new live chat messages or daily summaries. Here’s a step-by-step guide to help you adjust your notification preferences in Wonderchat.

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## Step 1: Access Notification Settings

<figure><img src="https://3760420285-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0WUvfmkdMPXz3x7NXP8i%2Fuploads%2Fgit-blob-3b29f99974284ec352c6e82dfda816975946e84b%2Fimage.png?alt=media" alt=""><figcaption><p>Click on <strong>'Settings'</strong> > under <strong>'Notifications'</strong> tab</p></figcaption></figure>

1. In the left sidebar, navigate to **Settings**.
2. Once on the Settings page, click the **Notifications** tab at the top.

## Step 2: Customize Email Notifications

<figure><img src="https://3760420285-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0WUvfmkdMPXz3x7NXP8i%2Fuploads%2Fgit-blob-50bed6548ea9bfb6381c85a8277a52e6c4dcc9dd%2Fimage.png?alt=media" alt=""><figcaption><p>Email Notification Settings</p></figcaption></figure>

* **Send email notifications about new chat summaries**:\
  Toggle this option to enable or disable email notifications. You can also set the frequency (e.g., daily / weekly) by selecting from the dropdown menu next to this option.
* **Send an email notification when my message count drops below \[X]%**:\
  Enable this option if you'd like to receive an email when your remaining message count falls below a certain percentage. You can adjust the percentage value using the up/down arrows.

## Step 3: Customize Live Chat Notifications

<figure><img src="https://3760420285-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0WUvfmkdMPXz3x7NXP8i%2Fuploads%2Fgit-blob-d7ad9749ad5451850754832e73932f9b262346ee%2Fimage.png?alt=media" alt=""><figcaption><p>Live Chat Notifications Settings</p></figcaption></figure>

* **Play ringing sound when there is a new live chat**:\
  Toggle this to enable a sound alert when a new live chat begins. You can adjust how long the sound will play, such as (e.g. once / until the chat is viewed) from the dropdown menu.
* **Enable desktop notifications for new live chat messages**:\
  Activate this option to receive desktop notifications for new live chat messages.

{% hint style="info" %}
**Note**:\
If you see a message stating that "Wonderchat lacks browser notification permissions," follow these steps to enable notifications:

1. Click on the lock icon near the website URL in your browser.
2. Find the "Notifications" setting.
3. Select **Allow** from the options.
4. Ensure that browser notifications are enabled in your desktop settings as well.
   {% endhint %}

<figure><img src="https://3760420285-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0WUvfmkdMPXz3x7NXP8i%2Fuploads%2Fgit-blob-5bbeb7cf6d2910abb8b92148e394264e0ca69139%2Fimage.png?alt=media" alt=""><figcaption><p>Click 'Allow' in the pop-up to Show Notifications</p></figcaption></figure>

## Step 4: Save Your Settings

Once you've made the desired changes, click the **Save Settings** button to apply them.

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If you have any more questions, feel free to reach out to us at <mark style="color:purple;">**<support@wonderchat.io>**</mark>


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