Notification Settings

Quick Guide on How to Customize your Notification Settings for your Chatbot.

Customizing your notification settings ensures you stay informed about important chatbot activities, such as new live chat messages or daily summaries. Here’s a step-by-step guide to help you adjust your notification preferences in Wonderchat.

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Step 1: Access Notification Settings

Click on 'Settings' > under 'Notifications' tab

1. In the left sidebar, navigate to Settings.

2. Once on the Settings page, click the Notifications tab at the top.

Step 2: Customize Email Notifications

Email Notification Settings

• Send email notifications about new chat summaries: Toggle this option to enable or disable email notifications. You can also set the frequency (e.g., daily / weekly) by selecting from the dropdown menu next to this option.

• Send an email notification when my message count drops below [X]%: Enable this option if you'd like to receive an email when your remaining message count falls below a certain percentage. You can adjust the percentage value using the up/down arrows.

Step 3: Customize Live Chat Notifications

Live Chat Notifications Settings

• Play ringing sound when there is a new live chat: Toggle this to enable a sound alert when a new live chat begins. You can adjust how long the sound will play, such as (e.g. once / until the chat is viewed) from the dropdown menu.

• Enable desktop notifications for new live chat messages: Activate this option to receive desktop notifications for new live chat messages.

Note: If you see a message stating that "Wonderchat lacks browser notification permissions," follow these steps to enable notifications:

1. Click on the lock icon near the website URL in your browser.

2. Find the "Notifications" setting.

3. Select Allow from the options.

4. Ensure that browser notifications are enabled in your desktop settings as well.

Click 'Allow' in the pop-up to Show Notifications

Step 4: Save Your Settings

Once you've made the desired changes, click the Save Settings button to apply them.

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If you have any more questions, feel free to reach out to us at [email protected]