Facebook Messenger

How to set up Wonderchat to reply to your questions on Facebook Messenger

1. To integrate your chatbot with Facebook Messenger, head over to your Dashbaord and click on the Messenger Icon under Channels for the chatbot you wish to connect

2. Click on Connect to Facebook to connect your Facebook account to Wonderchat

3. After clicking, you will be redirected to Facebook for authentication. Select the pages that you wish to grant access to Wonderchat.

4. Upon successful connection, you will receive a notification informing you of the successful connection

5. Once connected, you can click on the Messenger Icon again and select the connected account under Facebook Account

6. Select a Facebook page to connect to your chatbot under Facebook Page

7. Wonderchat will now respond to messages on your connected Facebook Page via Facebook Messenger! You can also set a disengagement period—if your agents reply directly through Facebook Messenger for Business, Wonderchat will pause automated responses for the specified duration

8. You can manage, view and add additional Facebook accounts under Settings > Integrations > Facebook Messenger > Connect & Manage