> For the complete documentation index, see [llms.txt](https://docs.wonderchat.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.wonderchat.io/setup-guides/wonderchat-message-credits-complete-guide.md).

# Wonderchat Message Credits – Complete Guide

Message Credits are the unit of usage on Wonderchat. Every interaction between your chatbot and users consumes message credits. Your subscription plan includes a monthly allocation of credits, and additional credits can be purchased if needed.

**This document explains:**

* What message credits are
* How they are calculated
* What consumes credits
* How credits reset

***

### 1. What Are Message Credits?

A **message credit** represents one AI-generated response from your chatbot.

In simple terms:

> **1 AI response = 1 message credit**

Credits are consumed whenever your chatbot generates a reply to a user.

***

### 2. What Counts as a Message?

A message credit is used when:

* A visitor sends a message to your chatbot
* The chatbot generates a response
* The AI processes and replies to a follow-up question

Each AI-generated reply counts as **one credit**, regardless of length (unless otherwise specified by plan terms).

#### Example Conversation

User: “What are your pricing plans?”\
Bot: “We offer Basic, Pro, and Enterprise plans…” → **1 credit used**

User: “What’s included in the Pro plan?”\
Bot: “The Pro plan includes…” → **1 credit used**

In this short exchange, **2 credits** are consumed.

***

### 3. What Does NOT Consume Credits?

Message credits are **not used** for:

* Viewing chatbot analytics
* Editing chatbot settings
* Training the chatbot
* Uploading documents
* Adding integrations
* Dashboard usage

Credits are only consumed when the AI generates a response in a live or test conversation.

***

### 4. Monthly Credit Allocation

Each Wonderchat subscription plan includes a set number of message credits per month.

<figure><img src="/files/OFUQtzFwiwkLrP1AFMo1" alt=""><figcaption></figcaption></figure>

Your credit balance:

* Resets automatically at the start of each billing cycle
* Does not roll over (unless explicitly stated in your plan)

Unused credits expire at the end of your billing period.

***

### 5. Credit Reset Policy

Credits reset:

* On your monthly billing anniversary date
* Automatically
* Without manual intervention

Example:\
If you subscribed on March 10, your credits reset on April 10.

***

### 6. What Happens When You Run Out of Credits?

If you exhaust your monthly credits:

You will experience the following:

* The chatbot pauses and stops responding
* You will get a notification email
* You are prompted to upgrade your plan
* You can purchase additional credits
* Overage billing will apply

To avoid interruptions:

* Monitor usage in your dashboard
* Upgrade before reaching your limit
* Purchase add-on credits

<figure><img src="/files/PLBWFchVQJf8WaOMeSJp" alt=""><figcaption></figcaption></figure>