Wonderchat Message Credits – Complete Guide

Message Credits are the unit of usage on Wonderchat. Every interaction between your chatbot and users consumes message credits. Your subscription plan includes a monthly allocation of credits, and additional credits can be purchased if needed.

This document explains:

• What message credits are

• How they are calculated

• What consumes credits

• How credits reset

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1. What Are Message Credits?

A message credit represents one AI-generated response from your chatbot.

In simple terms:

1 AI response = 1 message credit

Credits are consumed whenever your chatbot generates a reply to a user.

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2. What Counts as a Message?

A message credit is used when:

• A visitor sends a message to your chatbot

• The chatbot generates a response

• The AI processes and replies to a follow-up question

Each AI-generated reply counts as one credit, regardless of length (unless otherwise specified by plan terms).

Example Conversation

User: “What are your pricing plans?” Bot: “We offer Basic, Pro, and Enterprise plans…” → 1 credit used

User: “What’s included in the Pro plan?” Bot: “The Pro plan includes…” → 1 credit used

In this short exchange, 2 credits are consumed.

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3. What Does NOT Consume Credits?

Message credits are not used for:

• Viewing chatbot analytics

• Editing chatbot settings

• Training the chatbot

• Uploading documents

• Adding integrations

• Dashboard usage

Credits are only consumed when the AI generates a response in a live or test conversation.

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4. Monthly Credit Allocation

Each Wonderchat subscription plan includes a set number of message credits per month.

Your credit balance:

• Resets automatically at the start of each billing cycle

• Does not roll over (unless explicitly stated in your plan)

Unused credits expire at the end of your billing period.

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5. Credit Reset Policy

Credits reset:

• On your monthly billing anniversary date

• Automatically

• Without manual intervention

Example: If you subscribed on March 10, your credits reset on April 10.

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6. What Happens When You Run Out of Credits?

If you exhaust your monthly credits:

You will experience the following:

• The chatbot pauses and stops responding

• You will get a notification email

• You are prompted to upgrade your plan

• You can purchase additional credits

• Overage billing will apply

To avoid interruptions:

• Monitor usage in your dashboard

• Upgrade before reaching your limit

• Purchase add-on credits