> For the complete documentation index, see [llms.txt](https://docs.wonderchat.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.wonderchat.io/setup-guides/setting-up-your-chatbot/how-to-set-up-preset-messages.md).

# Preset Messages

Preset messages are automated messages that your chatbot sends after a user has asked a certain number of questions. This feature helps you proactively provide information, guide conversations, or prompt specific actions at strategic moments.

## Step 1: Navigate to Chatbots**> Edit Chatbot > Model & Behavior**.

<figure><img src="/files/ZeLNmLSoqsf0UprljSlb" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/vASYbSy7xAyTiIs4XzEo" alt=""><figcaption><p>Navigate under the "Model &#x26; Behavior" tab and scroll down</p></figcaption></figure>

## Step 2: Scroll to the **Feedback & follow-ups** section.

Find the **Preset Messages** field in the Feedback & follow-ups area.

## Step 3: Configure your preset message.

### Message Content

Enter the message you want your chatbot to send automatically. For example:

* "Feel free to reach out via email at <support@company.com> for more detailed assistance!"
* "Did you know we offer a free consultation? Book yours here: \[link]"

### Timing

Set after how many user messages the preset should appear:

* You can set this between 0-10 messages
* Example: Setting "5" means the preset message will appear after the user sends their 5th message

## Step 4: Add multiple preset messages (optional).

Click **Add Preset Message** to create additional presets:

* You can have up to 8 different preset messages
* Each preset can be triggered at different message counts
* This allows you to create a sequence of helpful messages throughout the conversation

### Examples of Multiple Presets:

* **After 0 messages (displays at the beginning of the chat)**: "By chatting with us, you agree to our terms of services as outlined in the link in the footer"
* **After 3 messages**: "Did you know we offer a free consultation? Book yours here: \[link]"
* **After 5 messages**: "For complex inquiries, our support team is available at <support@company.com>"
* **After 8 messages**: "Thank you for chatting! Would you like to subscribe to our newsletter for updates?"

<figure><img src="/files/vrHyqTlcY2585tBhgdX9" alt=""><figcaption><p>Preset Messages live in the "Feedback &#x26; follow-ups" section</p></figcaption></figure>

## Step 5: Click 'Save' or 'Update' to confirm your changes.

<figure><img src="/files/p1cbEzXspsySObr3Kdem" alt="" width="285"><figcaption><p>Remember to scroll down and click on "Save" to save changes</p></figcaption></figure>

## How preset messages will appear in your chatbot

<figure><img src="/files/RBkyKbRIfsIrmfsGbm8h" alt=""><figcaption></figcaption></figure>

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## Tips for Using Preset Messages

* **Guide users toward valuable resources**: Use preset messages to direct users to documentation, support channels, or special offers
* **Time them strategically**: Not too early to be intrusive, not too late to be missed
* **Keep messages concise and actionable**: Provide clear next steps or valuable information
* **Test different timings**: Monitor user engagement to find what works best for your use case
* **Consider your user journey**: Place preset messages at natural breakpoints in the conversation

## Important Note

Preset messages are sent automatically and cannot be disabled by users during the chat session. Use them thoughtfully to enhance rather than interrupt the user experience.

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If you have any more questions, feel free to reach out to us at <mark style="color:purple;">**<support@wonderchat.io>**</mark>