Twilio - Wonderchat Livechat SMS triggers

This guide teaches you how to set-up SMS notifications by connecting Wonderchat to the Twilio app on Zapier.

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1. Visit the Zap template below for Wonderchat and Twilio

Livechat to SMS

1. Select Wonderchat as the trigger app, and set the ‘event’ to be ‘new live chat requested’.

2. Connect your Wonderchat credentials to Zapier

3. Navigate to the ‘Settings’ page and click on API key

4. Connect your Twilio credentials to Zapier

   1. To connect, log into your Twilio account and find “API credentials” on this page https://www.twilio.com/user/account/settings.

   2. Copy and paste your account SID

5. Once successful, you will see the account being shown as “Twilio”

6. Within the “Send SMS in Twilio” action trigger, include the following information

• From Number: [Select a number from your Twilio account to send the SMS]

• **Alphanumeric Sender ID: [**You may leave this blank]

• To Number: [Enter the phone number you want an SMS to be delivered to, this should be your business or personal phone number]

• Message: Copy and paste the following message below

Livechat initiated on Wonderchat: Insert the Question field Sent from email: Insert the Email field Phone number: Insert the Phone number field To reply, log into https://app.wonderchat.io

1. Run the zap and you should receive an SMS from Zapier informing you about the new user query.