Twilio

This guide teaches you how to set-up SMS notifications by connecting Wonderchat to the Twilio app on Zapier.

Step 1: Open Zapier Template for Wonderchat and Twilio

Livechat to SMSZapier

Step 2: Select 'Wonderchat' as App

Step 3: Choose 'New Live Chat Requested' as Trigger Event

Step 4: Connect your Wonderchat account

Step 5: Key in your Chatbot ID

Step 6: Test Trigger

Step 7: Connect your Twilio account

Step 8: Configure Settings under 'Send SMS in Twilio' Action Trigger

Under the “Send SMS in Twilio” action trigger, include the following information:

• From Number: Select a number from your Twilio account to send the SMS

• Alphanumeric Sender ID: You may leave this blank

• To Number: Enter the phone number you want an SMS to be delivered to, this should be your business or personal phone number

• Message: Copy and paste the following message below

  • Livechat initiated on Wonderchat: [Insert the Question field]

  • Sent from email: [Insert the Email field]

  • Phone number: [Insert the Phone number field]

  • To reply, log into https://app.wonderchat.io

Step 9: Test the Zap

You can now run the Zap, and you should receive an SMS from Zapier notifying you of the new user query.

If you have any more questions, feel free to reach out to us at [email protected]