How to Resolve Pending Corrections
A Guide on How to Resolve Pending Corrections.
The “Pending Corrections” tab allows chatbot owners to easily identify questions where the chatbot lacks the knowledge to provide accurate answers.
When does a message become a part of ‘pending corrections’?
At the moment, whenever the chatbot responds with:
“Sorry, I don’t know”, or
Your fallback message
The user’s query will automatically appear as a ‘pending correction’.
💡Did you know: With the “Pending Corrections” feature, chatbot owners can save up to 30 minutes a day—no more scrolling through chatlog replies one by one. Think of all the extra time for coffee!
How to Use Pending Corrections To Optimize Your Chatbot Performance
Step 1: Looking out for the Red Label in the 'Corrections' Tab
Whenever you see a red label beside the corrections tab, you can navigate to the ‘pending’ section to read through the chatlogs
Step 2: Choose between 'Create Correction' or 'Ignore'
After reading through the user queries, you can decide whether to create a correction or ‘ignore’ the query if it is unrelated to your knowledge base.
Create Correction
If you choose to create a correction (as shown below), the chatbot will be trained to provide the correct answer the next time a similar query is asked, improving its responses for future interactions.
Ignore Correction
Alternatively, you may also choose to ignore pending correction requests if they are unrelated to your knowledge base.
You can view correction requests that has been ignored, by navigating under the "Ignored" tab.
(Optional) Shifting 'Ignored Corrections' Back to 'Pending Requests'
If you mistakenly ignored a correction, you can easily move it back to the "Pending" list by clicking on "Mark as Pending."
If you have any more questions, feel free to reach out to us at support@wonderchat.io
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