How to Train Your Chatbot Using Freshdesk Tickets & Knowledge Base

Step-by-Step Instructions

1. Reconnect Your Freshdesk Account

To enable ticket and knowledge base training, you'll first need to reconnect Freshdesk with the required permissions.

Go to: 👉 https://app.wonderchat.io/settings?tab=integrations

Under Freshdesk, click the Connect button to connect your account.

This is required so Wonderchat can access your Freshdesk knowledge base and past support tickets.

---

2. Open Your Chatbot's Data Sources

Once Freshdesk is reconnected, navigate to your chatbot settings:

Edit Chatbot → Data Sources → Freshdesk

You should now see a Sync button.

---

3. Configure and Start the Sync

Click Sync to view the available sync options.

After reviewing the options, confirm the sync.

Wonderchat will then begin training your chatbot using:

• Past Freshdesk support tickets

• Freshdesk knowledge base articles (if selected)

---

4. Review Trained Content

Once the sync is complete, you'll be able to see:

• Which tickets were used for training

• Which Freshdesk articles were included

Your chatbot will immediately start using this data to improve its responses.

---

Important Note

If your chatbot is already trained on your Freshdesk knowledge base using direct URLs, syncing Freshdesk articles again may be redundant.

If the knowledge base training is already working well for you, we recommend syncing tickets only, as this typically provides the most additional value.