🕵️QA Agent Review
An AI QA agent that automatically reviews every chatbot conversation and shows you exactly how to make your chatbot smarter.
The QA Agent is essentially a quality-assurance teammate that lives alongside your Support agents. It automatically reads every conversation your chatbot has, spots where things went wrong (or could be better), and surfaces the issues in one tidy inbox — together with one-click suggestions for how to fix them.
Think of it as a tireless reviewer that sits next to your chatbot 24/7, looking for opportunities to improve answers, plug knowledge gaps, and clean up contradictions in your content — so your chatbot keeps getting smarter without you having to comb through chatlogs by hand.
What the QA Agent does
After every conversation, the QA Agent:
Reads the full chatlog to understand what the customer asked and how the chatbot answered.
Decides whether the answer was good enough. If the chatbot resolved the question well, it moves on.
Categorises any problem it finds into one of a few clear buckets (see below).
Drafts a suggested fix for you and drops it into your Review inbox.
You stay in full control. Nothing is changed in your knowledge base automatically — every fix requires a single click from you to apply.
Where to find it
In your Wonderchat dashboard, click on Review in the left-hand sidebar. A small badge tells you how many open items are waiting for review.
The kinds of issues the QA Agent surfaces
The QA Agent groups problems into a handful of easy-to-scan categories, so you can decide what to tackle first.
👎 User reported
A real customer left a thumbs-down on a reply. These are surfaced first because they reflect direct feedback from people who actually used your chatbot.
📚 Knowledge gaps
Your chatbot was asked something that genuinely isn't in its knowledge base. The QA Agent shows you the question, and offers a few ways to close the gap.
⚡ Quick fixes
Your chatbot already has the right information — it just didn't surface it at the right moment. These are usually the highest-value items because a tiny tweak can unlock answers your chatbot already knows.
⚖️ Conflicts
The QA Agent has found two pieces of content in your knowledge base that contradict each other (for example, an old pricing page and a new one). It shows you both, side by side, so you can pick which one is correct.
🤖 Model issues
The chatbot had the right information but phrased the answer poorly, missed the point, or rambled. The QA Agent flags these so you can refine your chatbot's instructions or tone.
How to use the Review inbox
Each item in the inbox shows you:
What went wrong — a plain-English explanation.
What to do about it — a recommended next step.
The source chats — click "View source chats" to read the actual conversations that triggered the issue.
Depending on the type of issue, you'll see one or more of these one-click actions:
Point us at the right page
If you know exactly where the answer lives on your website or knowledge base, paste the URL. Wonderchat will boost that page so the next person who asks a similar question gets the right answer. If the page isn't in your knowledge base yet, Wonderchat will scrape it for you automatically.
Write a correction
For one-off cases where you want to lock in an exact answer, you can write a correction directly. The chatbot will use it word-for-word the next time the same question comes up.
Keep this (for conflicts)
When two pieces of content disagree, just click Keep this on the source you want to keep. The other one is removed and the issue is resolved. If the conflicting information exists on your website, we would recommend fixing it directly and initiating a recrawl of your website.
Dismiss
If something isn't really an issue (for example, a question completely outside your business), one click sends it away. The QA Agent will quietly stop surfacing the same thing again.
The activity feed
On the right-hand side of the Review page, you'll see an activity feed showing every action you (or your team) have taken — items resolved, dismissed, boosted, and so on. Click any row to jump back to the original item. It's a great way to keep tabs on what's been improved over time.
Plan availability
The QA Agent is available on the Basic plan and above. Free, Starter, Mini, and Lite users can preview the feature inside the dashboard, and upgrade to turn it on for their chatbots.
If you have any more questions, feel free to reach out to us at [email protected]
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