# Review your Chatbot

Use the Review tab to inspect unresolved chats that the AI triage system has flagged for attention.

The system reviews unresolved conversations and classifies them into issue types so your team can decide what action is needed.

### How it works

When a chat is unresolved, the triage agent analyzes the conversation and places it into one of these categories:

#### Knowledge Gap

The chatbot did not have the information needed to answer the customer’s question.

**Action:** Add or improve source knowledge.

#### Retrieval Error

The answer exists in the knowledge base, but the chatbot only found it after extensive searching.

**Action:** Improve the relevant source content so it is easier to retrieve.

#### Synthesis Error

The chatbot found the right information, but gave an incomplete, unclear, or poor response.

**Action:** Review the prompt, response behavior, or instructions.

#### Conflicting Info

The chatbot found multiple pieces of knowledge that contradicted each other.

**Action:** Update or remove outdated/conflicting knowledge.

### Review Guidelines

Do not create corrections for every issue. Too many corrections can bloat the knowledge base and confuse the chatbot over time.

Before taking action, check whether the issue is truly caused by missing or incorrect knowledge.

The Review inbox should stay high-signal. Avoid adding unnecessary fixes for chats that were not real issues.

### Success Criteria

A good Review workflow should ensure that:

* Real knowledge gaps are correctly identified
* False knowledge gaps are avoided
* The inbox does not become noisy or bloated
* Each reviewed item leads to the right resolution path
* Corrections are only created when truly necessary


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.wonderchat.io/setup-guides/correcting-your-chatbot/review-your-chatbot.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.