---
description: A Guide on How to Resolve Pending Corrections.
---

# How to Resolve Pending Corrections

The “Pending Corrections” tab allows chatbot owners to easily identify questions where the chatbot lacks the knowledge to provide accurate answers.

***

## When does a message become a part of ‘pending corrections’?

At the moment, whenever the chatbot responds with:

1. **“Sorry, I don’t know”**, or
2. Your **fallback message**

The user’s query will automatically appear as a **‘pending correction’.**

> **💡Did you know:** With the “Pending Corrections” feature, chatbot owners can save up to 30 minutes a day—no more scrolling through chatlog replies one by one. Think of all the extra time for coffee!

***

## How to Use Pending Corrections To Optimize Your Chatbot Performance

### Step 1: Looking out for the Red Label in the 'Corrections' Tab

Whenever you see a **red label** beside the corrections tab, you can navigate to the ‘pending’ section to read through the chatlogs

<figure><img src="https://3760420285-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0WUvfmkdMPXz3x7NXP8i%2Fuploads%2FbCYlQzXhW7lDuJWhaa6f%2Fimage.png?alt=media&#x26;token=f935d9c2-f5ce-4114-8717-eb6c474466d5" alt=""><figcaption><p>Click on <strong>"Corrections"</strong> on the left-panel to read pending corrections.</p></figcaption></figure>

### Step 2: Choose between 'Create Correction' or 'Ignore'

After reading through the user queries, you can decide whether to create a correction or ‘ignore’ the query if it is unrelated to your knowledge base.

#### Create Correction

If you choose to create a correction (as shown below), the chatbot will be trained to provide the **correct answer** the next time a **similar query** is asked, improving its responses for future interactions.

<figure><img src="https://3760420285-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0WUvfmkdMPXz3x7NXP8i%2Fuploads%2FEzaCttWLkykOzYNK28VS%2Fimage.png?alt=media&#x26;token=285e0659-e6db-47e7-9ed8-894d6f527609" alt=""><figcaption><p>Click on <strong>"Create Correction"</strong></p></figcaption></figure>

<figure><img src="https://3760420285-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0WUvfmkdMPXz3x7NXP8i%2Fuploads%2FJrE6RD0vfLbds7X81Vdt%2Fimage.png?alt=media&#x26;token=5bbad761-8c6e-4a81-b1d9-24a2600047f6" alt=""><figcaption><p>Type in your corrections answer into the <strong>"Model Answer"</strong> field. Click <strong>'Save'</strong> to confirm changes.</p></figcaption></figure>

#### Ignore Correction

Alternatively, you may also choose to ignore pending correction requests if they are unrelated to your knowledge base.

<figure><img src="https://3760420285-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0WUvfmkdMPXz3x7NXP8i%2Fuploads%2FNMPmzZHqyMluUKSRhWiI%2Fimage.png?alt=media&#x26;token=9166cef9-2890-48d2-be0d-a70bf9d59092" alt=""><figcaption><p>Click <strong>"Ignore"</strong> to ignore correction request</p></figcaption></figure>

You can view correction requests that has been ignored, by navigating under the "Ignored" tab.

<figure><img src="https://3760420285-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0WUvfmkdMPXz3x7NXP8i%2Fuploads%2FNOU9uLjZ2EgMkCDNv7f8%2Fimage.png?alt=media&#x26;token=1633bf1e-fd97-46d5-9e0d-6dc640618109" alt=""><figcaption><p>Navigate under <strong>"Ignored"</strong> tab to see all ignored corrections.</p></figcaption></figure>

### (Optional) Shifting 'Ignored Corrections' Back to 'Pending Requests'&#x20;

If you mistakenly ignored a correction, you can easily move it back to the "Pending" list by clicking on "Mark as Pending."

<figure><img src="https://3760420285-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0WUvfmkdMPXz3x7NXP8i%2Fuploads%2FqDLZtWRUqLlKSR4X9V2V%2Fimage.png?alt=media&#x26;token=aa8198d4-6f57-4cbc-8e99-b28d4804a28f" alt=""><figcaption><p>Click on <strong>"Mark as Pending"</strong> to shift correction request.</p></figcaption></figure>

***

If you have any more questions, feel free to reach out to us at <mark style="color:purple;">**support@wonderchat.io**</mark>
